Ötzi in Sölden = very bad service

?É‚Äìzli in S?ɬ?lden = very bad service

Originally uploaded by suskela.

Restaurant Ötzi in Sölden provided us devostatingly bad service experience. The whole behavior of the staff was so impolite that we have only one advice to everyone visiting Sölden – Never eat there!

The whole story started on Friday evening, when we decided to have fondue on saturday evening. We booked a table on Ötzi where they happily accepted our booking, but did not ask at all what we would like to eat.

Then on saturday evening we went to Ötzi hungry and eager to get a good fondue. Our disappointment was huge when the waitress told that the fondue must be ordered beforehand How could we have guessed that? The restaurant has huge signs outside advertising fondue and when we ordered the table, they did not mention at all that we should order the fondue beforehand. The staff did not offer any compensation and we decided to change a restaurant.

But we wanted to have fondue on some day anyway; hence, we tried to book a table with fondue for sunday evening. That was the final blow for our experience: first, the waiter challenged us that do really want to come on sunday and when we confirmed couple of times that we really want to have fondue, he finally said that the restaurant is fully booked on sunday!? Why he did not say that immediately when we started the discussion on reservation for sunday?!

The bottom line: really bad service!